Grow Green Heaven – Refund & Returns Policy

At Grow Green Heaven, we are committed to ensuring transparency and customer satisfaction across all orders, purchases, and green initiatives.

1. Remote Garden: Tree Plantation Requests / Packages
   1. Once a plantation request is confirmed and the process has started, it becomes non-refundable.
   2. However, if your request is still pending and the plantation has not yet begun, a refund can be requested within 24 hours of confirmation.
   3. Clients will receive digital confirmation, visual proof (photos/videos), and a project receipt once the plantation is carried out.
2. Physical Plant Purchases
   1. We provide live plants for delivery. If your selected plant is not delivered, a full refund will be issued.
   2. Refunds apply only if:
      1. Payment was made
      2. The plant was not delivered
      3. The issue is reported within 5 days of expected delivery
      4. We do not issue refunds for live plants after delivery due to their perishable nature.
3. Educational & Environmental Services
   1. For workshops, plantation drives, or other scheduled services:
      1. Cancellations must be requested within 24 hours of booking confirmation.
      2. Once the service has started or resources are allocated, the amount becomes non-refundable.

To request a refund, email: growgreenheaven34@gmail.com with your order ID and confirmation details